Part Replacement

How to Obtain Warranty Support

For Intel product warranty support, please see the applicable guidelines below.

Business and Home Consumers (non-Channel Members)
Please contact the retailer you purchased your product from to process your warranty claim. In the event that you are unable to process your claim through your retailer, you may contact Intel. Prior to contacting Intel for warranty support please make sure you have completed the following steps and gathered the necessary product information. Following these steps will allow us to handle your warranty request as quickly as possible.

1. Make sure that your product is still under warranty and that Intel is the correct source for warranty support.
   • Intel sells processors, motherboards, and other products via Retail and Wholesale channels. Retail products are sold in clearly marked individual boxes and carry a warranty directly from Intel. Wholesale products are not sold in retail boxes and are typically pre-installed by a system manufacturer (ex. HP*, Dell*, Gateway*) or reseller. Intel does not provide direct warranty support for wholesale products.
   • If your product was sold through a wholesale channel you must contact your system manufacturer or reseller for warranty support.

2. Perform the proper troubleshooting steps to correctly identify the failing component.
   • If you do not feel comfortable doing the troubleshooting, please contact Intel and we can recommend an authorized service provider in your area.
     • Processor Troubleshooting guide
     • Desktop Motherboards Troubleshooting Guide

3. If you are not sure who to contact, obtain the product identification (see below) and contact Intel. We will be able to determine the proper source for warranty support.

4. Before you call Intel: If your retail boxed product qualifies for warranty support directly from Intel, have the following information available to give to the support agent when you call.
   • Proof of purchase
   • Email address of customer
   • Name of product
   • Product Code
   • Serial number-Spec +FPO for processors
   • Description of problem
   • Shipping address